Electric Tobacconist – WILL THERE BE Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is probably the leading UK online electronic cigarette stores selling some of the top brands of vaporisers and e-cig products available. They’re located in the heart of Cornwall in the South East of England. There are numerous other leading brands of electric cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to supply the very best in vaporisers and electronic cigarettes, in stock and ready to sell. Their focus on quality over price makes them the most popular online vaporisers and e-cig shops in the united kingdom. They’re constantly updating and improving upon their e-commerce facilities in order that customers can easily choose the products that best suit their needs and budgets.
You can find unfortunately delays due to capacity issues with regards to the Electric Tobacconist. However, that is something that they’re actively working to resolve. In July, they received additional capacity and today they boast a 2.5kVA power supply. This should help to improve the reliability of these services, although there are times that the problem does present itself. This however rarely happens, as the staff is always extremely friendly and helpful, answering any queries or concerns that customers may have quickly and without hassle. The staff does make sure that the customer is fully satisfied with the products that they are ordering, before the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely influenced by which country the vendor is situated in, as there are delays due to international shipment times, in addition to the time taken for the vendor to send the goods over. This then affects the speed at which they can process the orders, plus the amount of stock that they have on hand. They are working to improve their speed of service, so that they can deal with increased demand and reduce the number of time it requires them to fill orders and dispatch them with their customers.
Whenever we visited Brightpearl, they had approximately fifty products on offer, which was significantly lower than some other online stores. Additionally it is likely that they are experiencing higher demand than various other online stores, which could explain the difference in order volumes. However, despite this, these were still very prompt within their service, with one member of the team even greeting us as we entered the shop.
The staff provided excellent customer support, helping us to understand the various products they sold, including their relative merits. We were even offered the chance to buy a few what to test out, although we could not sample them all. There was no customer service phone number, so we were left with the friendly and helpful staff of Brightpearl to handle. Once we had bought several items from them to try out, we were then in a position to contact them to find out how fast they would deliver the items to our home. They delivered quicker than most e- cigarette or vaporizer companies, but it seemed to be determined by how fast we were ready to wait.
Due to the overwhelming number of orders that they are currently experiencing, they are now experiencing unprecedented degrees of traffic in Puff Bar Flavors their stores. In fact, they are still having issues with slow-moving delivery vans, which are causing significant delays operating. Because of this, they are only processing orders under emergency conditions. They are also implementing further automation in order to increase efficiency and save their employees time. In the mean time, they’re happy to welcome back regular customers that have recently ordered from them, as long as they are making an extra purchase or two by way of “extras.”
Customer service is the number 1 issue that we always desire to see first when dealing with an online vendor like this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we did not have to pay for another opinion or to contact other customers regarding our concerns. Actually, the entire process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this company’s customer service and would definitely recommend to anyone who’s currently experiencing issues with their order fulfillment. In the foreseeable future, we will always keep an eye on things such as the electric tobacconists which are experiencing severe delays because of an influx of orders. We will also continue to monitor the electric marketplaces as a way to determine the quality vendors which are currently experiencing issues. In the end, it seems that everyone is noticing that the grade of the products in the electric marketplace has dramatically increased. Hopefully, this can continue to end up being true for the future. However, we will continue steadily to monitor the situation as it evolves.